According to a study by the Center for Studying Health System Change, a "Gap Exists Between Vision for Electronic Medical Records (EMRs) to Improve Care Coordination and Clinicians' Experiences."
The study found that commercial EMRs are better at meeting billing and documentation needs than clinical needs.
"This work emphasizes that improving care coordination will not happen with technology alone," said Commonwealth Fund Vice President Anne-Marie Audet, M.D. "What is needed is a redesign of care processes and work flow; clinicians will also need to adopt new ways of working and communicating within practices and across organizations."
As I have written before, Goals and Tools. It is not the tool makers responsibility for meeting business goals. It is the practitioner's responsibility for utilizing and taking advantage of the tools on hand to improve and optimize their outcomes. Even if it requires changing the way they work.