This blog and website contain digital business research in the areas of Industry 4.0 and health service delivery.
We examine how business digitization, internetworked digital devices (IoT), real-time streaming analytics, application programming interfaces (APIs), and DevOps can improve business outcomes and the customer experience.
As part of its role in Health IT the Office of the National Coordinator for Health Information Technology (ONC) provides safety and usability guidance for EHR development and implementation.
They recently addressed medication management errors in ambulatory EHR systems. This resulted in the "Report on the Safe Use of Pick Lists in Ambulatory Care Settings: Issues and Recommended Solutions for Improved Usability in Patient Selection and Medication Ordering."
The U.S. Dept. of Health and Human Services “actively collaborates with many federal agencies and other individuals in the public and private sector interested in UX to produce content and share industry trends and ideas” on usability.gov.
Usability.gov is the leading resource for user experience (UX) best practices and guidelines, serving practitioners and students in the government and private sectors. The site provides overviews of the user-centered design process and various UX disciplines. It also covers the related information on methodology and tools for making digital content more usable and useful.
United States. United States Department of Health and Human Services. “The Research-Based Web Design & Usability Guidelines, Enlarged/Expanded edition.” U.S. Government Printing Office, 2006. Web. 27 Nov. 2015.